Question 1

What services does Elskyte Property Management provide?

Accepted Answer

Elskyte provides full-service management designed to protect your investment, maximize ROI, and simplify ownership. Our services include marketing, tenant placement, rent collection, maintenance coordination, inspections, compliance, financial reporting and much more — all managed through our proven system and owner portal.

For a complete overview of available services and plan options, please refer to the Elskyte Properties Management Package Guide, which details our Essential, Premium, and Elite plans, including all optional add-ons and benefit programs.

Question 2

What types of properties do you manage?

Accepted Answer

We manage a diverse portfolio that includes single-family homes, small multifamily buildings (2–4 units), and mid-size communities (5–20 units).

Whether you own one rental or a growing portfolio, Elskyte provides the same high-level service, technology, and attention to detail across every property type.

Question 3

What areas do you manage properties in?

Accepted Answer

Elskyte currently manages properties across Brooklyn and Queens, New York as well as Philadelphia, Pennsylvania. 
Each neighborhood is managed with local expertise and data-driven pricing to help owners achieve the best possible performance from their assets.

Question 4

How do you screen tenants?

Accepted Answer

Every applicant is evaluated through a consistent screening process that may include:
 
Credit and income verification
Review of rental history and references
Employment verification
Limited background review in accordance with the NYC Fair Chance for Housing Act
Public-record checks as permitted by law

Screening is conducted uniformly for all applicants, following all federal, state, and New York City fair-housing regulations.

Question 5

How long does it typically take to fill a vacancy?

Accepted Answer

Most properties are leased within 2–4 weeks, depending on factors such as market demand, seasonal trends, pricing, and property readiness.

Our marketing strategy includes professional photography, online syndication across major rental platforms, and targeted advertising to attract qualified residents efficiently.

Question 6

How do I receive my owner payments?

Accepted Answer

Owner disbursements are issued each month via ACH direct deposit, following rent collection and account reconciliation. You’ll receive a detailed monthly statement showing income, expenses, and property activity — all accessible anytime through your secure owner portal.

Question 7

How are maintenance requests handled?

Accepted Answer

Residents can submit maintenance requests directly through their secure Resident Portal — available both online and in the mobile app.

Owners are notified of new requests and can review or approve repairs that exceed their pre-authorized limits. Our team then coordinates all approved work with trusted, licensed vendors to ensure timely and professional service.

Question 8

Can I access my financial reports online?

Accepted Answer

Yes. All financial statements, invoices, maintenance logs, and payment history are available 24/7 through your Owner Portal.

You can easily download reports, track income and expenses, and monitor property performance in real time.

Question 9

Can I use my own vendors or contractors?

Accepted Answer

Yes. Owners are welcome to use their own preferred vendors or contractors if desired. Elskyte can also coordinate directly with your selected vendor, provided they are properly licensed and insured.

Alternatively, owners may choose to use our vetted vendor network for convenience and reliability.

Question 10

How do you handle emergency repairs after hours?

Accepted Answer

Elskyte provides 24/7 emergency response for urgent maintenance issues such as flooding, fire hazards, or loss of essential utilities.

Residents can report emergencies through their portal or emergency line, and our on-call team coordinates immediate response.

Owners are notified once the issue is stabilized and receive a full follow-up report through the system.

Question 11

How do you handle lease renewals and rent increases?

Accepted Answer

Before each lease expiration, Elskyte reviews current market conditions and tenant history to recommend renewal terms. We handle all communication with residents, prepare updated lease agreements, and implement any approved rent adjustments. 
Renewals are executed electronically for efficiency, compliance, and convenience.

Question 12

How do you determine the rental rate for my property?

Accepted Answer

Elskyte conducts a comprehensive market analysis that includes comparable rental data, neighborhood demand trends, and property features to determine the optimal rent price.

Our goal is to balance maximum income with minimum vacancy, ensuring your property remains competitive and profitable.

Question 13

How do you market my property for rent?

Accepted Answer

Each listing receives professional photos, a detailed description, and is syndicated across major rental platforms, including Zillow, Apartments.com, Realtor.com, and our own website. 
We also leverage social media advertising, local listing networks, and our active tenant database to attract qualified renters quickly.

Question 14

Are your leases compliant with local and state laws?

Accepted Answer

Yes. All lease agreements are professionally drafted and legally compliant with state and city regulations, including landlord-tenant laws specific to New York. Our legal partners review all templates regularly to ensure compliance with any legislative changes.

Question 15

What happens if a tenant breaks their lease early?

Accepted Answer

If a resident ends their lease early, Elskyte will promptly begin mitigation by marketing and re-leasing the property to minimize vacancy. The departing resident remains financially responsible for rent and any applicable lease-break or reletting fees until the unit is re-rented, in accordance with this agreement and applicable law.

Exceptions apply for residents who qualify under the Servicemembers Civil Relief Act (SCRA), or as otherwise provided by law, including cases involving domestic violence, court-ordered relocation, or other legally protected circumstances. Eligible residents must provide written notice and required documentation before the termination date.

Question 16

Who holds the tenant’s security deposit?

Accepted Answer

Security deposits are maintained in a dedicated escrow account compliant with all state regulations. Funds are kept separate from all operating accounts to ensure full transparency and compliance with landlord-tenant law.

After move-out, deposits are processed promptly following a property inspection and an itemized accounting of any deductions.

Question 17

How can I monitor my property’s performance?

Accepted Answer

Owners have full visibility through the Owner Portal, where you can access financial statements, maintenance records, lease documents, and performance summaries. You’ll also receive monthly statements, annual reports, and periodic updates about occupancy and tenant renewals.

Question 18

Will I be notified before repairs are made?

Accepted Answer

Yes. Owners are notified and must approve any repair over the set dollar threshold prior to work being scheduled. Routine or emergency repairs below that amount may be handled automatically to prevent delays or property damage.

All work orders and invoices are documented in your Owner Portal for full transparency.

Question 19

What kind of insurance do I need as a landlord?

Accepted Answer

Owners should maintain a Landlord Insurance Policy (DP3 or equivalent) that includes:
 
Property coverage for damage to the structure
Liability protection for injuries or accidents on the premises
Loss-of-rents coverage to protect income during covered repairs

Elskyte recommends naming Elskyte Property Management as an Additional Insured for coordination purposes, ensuring we can assist with communication and claims processing as needed.

Question 20

What happens if my property becomes vacant?

Accepted Answer

If your property becomes vacant, Elskyte immediately initiates the re-marketing process, performs a full turnover inspection, and coordinates any necessary cleaning or repairs. Our goal is to minimize downtime and secure a qualified tenant as quickly as possible while keeping you informed every step of the way.

Question 21

Do you provide annual tax statements?

Accepted Answer

Each January, owners receive a year-end financial statement and IRS Form 1099 for convenient tax filing. All reports are available anytime through the Owner Portal, including categorized expense summaries, income reports, and downloadable monthly statements.

Question 22

Can I switch from another management company to Elskyte?

Accepted Answer

Absolutely — our team handles the transition with care and professionalism.
 We coordinate with your previous management company to collect all leases, tenant records, and accounting data.

Once received, we perform a compliance review, onboard your property into our system, and notify residents of the new management and payment portal. Our communication process ensures a smooth hand-off with clear instructions and minimal disruption to operations or cash flow.

Question 23

What happens if I want to sell my property while it’s under management?

Accepted Answer

If you decide to sell, Elskyte will coordinate with your selected real-estate agent — or connect you with one from our trusted partner network — to ensure a smooth transition.

We handle resident communication, property access, and showing logistics while continuing full management services through the closing process to keep operations consistent and tenants informed.

Elskyte Frequently Asked Questions